1. Damaged or Missing Products

• If your order arrives damaged, please contact us within 24 hours of receiving it and provide clear images of the product.

• If an item from your order is missing, please reach out to our support team via email at [support@roacoffee.com].

 

2. Order Modifications & Cancellations

• Orders can be modified or canceled within less than 24 hours of being placed.

• Once the order has been shipped, cancellation is not possible, except in exceptional cases, such as receiving a damaged product.

 

3. Cancellation & Refund Policy for Large Orders (B2B)

• Cancellations and refunds are not allowed for bulk or B2B (business-to-business) orders.

• All sales for wholesale or large quantity orders are considered final.

 

4. How to Request a Refund

If your request meets the conditions above, please contact us through:
[support@roacoffee.com]